Privacy Policy

 

FANTIDE Privacy Policy FanTide App (Pty) Ltd  |  Registration number 2026/366743/07

 Effective date: 12 September 2026      Last updated: 30 November 2025

YOUR PRIVACY AT A GLANCE ​We collect what we need to run the App: your account details, FEVI ratings, Predictions and community activity. We never sell your Personal Information, and we never share it with betting or gambling operators. Clubs, sponsors and partners only receive FEVI insights in combined, de-identified form that cannot identify you. We only send marketing with your consent, and you can opt out at any time. Users under 18 need a parent’s or guardian’s consent, and we never send them marketing. ​You can access, correct or delete your information at any time, including deleting your Account in the App. This summary does not replace the full Privacy Policy below.

1.  INTRODUCTION

1.1​This Privacy Policy explains how FanTide App (Proprietary) Limited (“FanTide“, “we“, “us” or “our“) collects, uses, shares and protects your Personal Information when you use the FanTide mobile application, the web application at fantide.app and all related websites, features and services (together, the “App“).

1.2​FanTide is the responsible party for your Personal Information in terms of the Protection of Personal Information Act 4 of 2013 (“POPIA“). We are committed to processing your Personal Information lawfully, fairly and transparently, in accordance with the conditions for lawful processing set out in POPIA.

1.3​This Privacy Policy forms part of the FanTide App Terms and Conditions of Use (the “Terms“). Words with capital letters that are not defined in this Privacy Policy have the meaning given to them in the Terms.

1.4​This Privacy Policy applies to everyone who uses the App, to the parents and guardians of users under 18, to entrants in Competitions and to anyone who contacts us about the App. It does not apply to Third-Party Services, which have their own privacy policies.

1.5​Where we rely on your consent to process your Personal Information, we will ask for it separately and clearly, and you may withdraw it at any time.

2.  WHO WE ARE AND HOW TO CONTACT US

2.1​Our details, and those of our Information Officer, are set out below.

Responsible party	FanTide App (Proprietary) Limited
Registration number	2026/366743/07
Address	14 Stewart Drive, Berea, East London, Eastern Cape, 5241
Information Officer	Ms Nomsindisi Deyi
Privacy email	support@fantide.africa
PAIA manual	Available on request at legal@fantide.africa

 

3.  PERSONAL INFORMATION WE COLLECT

3.1​Information you give us. When you register and use the App, you may give us:

(a)​account details, including your username, email address, mobile number, password (which we store only in encrypted, hashed form), date of birth or confirmation of your age, favourite club or clubs, country, province or town, and profile image;

(b)​if you are under 18, your parent’s or guardian’s name, contact details and confirmation of consent;

(c)​your FEVI ratings, together with the match and the time at which each rating was submitted;

(d)​your Predictions;

(e)​User Content, including chat messages, comments, reactions and reports you make about other content;

(f)​if you enter or win a Competition, the information needed to confirm your identity, age and eligibility and to deliver your prize, such as a copy of your identity document and a delivery address; and

(g)​any information you include when you contact us, give feedback or complete a survey.

3.2​Information we collect automatically. When you use the App, we collect:

(a)​device and technical information, including device type, operating system, App version, device and advertising identifiers, IP address, language and time zone;

(b)​usage information, including the screens and features you use, the matches you follow, session times and your interactions with notifications;

(c)​your approximate location, derived from your IP address or device settings. We do not collect your precise location unless you choose to use a feature that needs it and give permission through your device settings; and

(d)​diagnostic information, such as crash logs and performance data.

3.3​Information from third parties. We may receive Personal Information about you from:

(a)​social log-in providers such as Google or Apple, if you choose to log in with them (for example, your name, email address and profile picture, as permitted by your settings with that provider);

(b)​app stores, such as confirmation of downloads or purchases (we do not receive your payment card details); and

(c)​providers of community, chat and live streaming features, about your activity in those features.

3.4​Special personal information. We do not intentionally collect special personal information, such as information about your health, religious or philosophical beliefs, race or ethnic origin, political persuasion, sex life, biometrics or criminal behaviour. Your FEVI ratings are expressions of how you feel about sporting events and are not treated as information about your physical or mental health. Please do not share special personal information about yourself or others in community features.

4.  HOW AND WHY WE USE YOUR PERSONAL INFORMATION

4.1​We only process your Personal Information for specific, lawful purposes, and only where we have a lawful basis for doing so under section 11 of POPIA. The table below sets out our purposes and the lawful basis for each.

Purpose	Lawful basis under POPIA
Creating and managing your Account and verifying your log-in	Necessary to perform our agreement with you (the Terms)
Providing FEVI, Predictions, leaderboards, community features and live content	Necessary to perform our agreement with you
Displaying your username, profile image, ranking and Points on public leaderboards	Necessary to perform our agreement with you
Verifying your age and, for users under 18, obtaining and recording guardian consent	Compliance with a legal obligation; consent of a competent person (section 35)
Running Competitions, confirming eligibility, delivering prizes and keeping Competition records	Necessary to perform our agreement with you; compliance with the Consumer Protection Act
Creating aggregated, de-identified FEVI Data and insights (see clause 5)	Our legitimate interests in developing and commercialising FEVI
Moderating content and detecting fraud, bots, manipulation and abuse	Our legitimate interests and those of other users; compliance with legal obligations
Analysing how the App is used, fixing errors and improving and developing the App	Our legitimate interests
Sending service messages, such as security alerts and notices of changes	Necessary to perform our agreement with you
Sending direct marketing	Your consent, or the existing customer exception in section 69(3) of POPIA
Showing advertising and sponsored content	Our legitimate interests; your consent where personalised advertising requires it
Complying with the law, responding to lawful requests and establishing or defending legal claims	Compliance with a legal obligation; our legitimate interests

 

4.2​We will only use your Personal Information for a new purpose if that purpose is compatible with the purpose for which it was collected, as required by section 15 of POPIA, or if we have obtained your consent.

5.  FEVI DATA, PREDICTIONS AND DE-IDENTIFICATION

5.1​Your FEVI ratings and Predictions are Personal Information for as long as they are linked to your Account.

5.2​We combine the ratings and Predictions of many users to create aggregated, de-identified data sets, such as the overall mood of a club’s supporters during a match. Once information has been de-identified so that it cannot reasonably be re-identified, it is no longer Personal Information and POPIA does not apply to it.

5.3​We may publish, share and license de-identified FEVI Data and insights to clubs, leagues, sponsors, broadcasters, media organisations and research partners. We will never give them your name, contact details or any other information that identifies you.

5.4​To protect you, we:

(a)​remove direct identifiers before any data set is shared;

(b)​only report on groups of users that are large enough to prevent any individual from being singled out; and

(c)​contractually prohibit recipients of FEVI Data from attempting to re-identify any user.

5.5​We do not use your FEVI ratings to make decisions about you that have legal consequences or similarly significant effects.

6.  CHILDREN

6.1​You must be at least 13 years old to use the App. Under POPIA, a person under 18 is a child, and we may only process a child’s Personal Information with the consent of a competent person, such as a parent or guardian, as provided for in section 35 of POPIA.

6.2​We obtain guardian consent during registration and may take reasonable steps to verify it.

6.3​For users under 18, we:

(a)​do not send direct marketing;

(b)​do not show personalised advertising;

(c)​limit public profile information to username, profile image, ranking and Points, and recommend that the username is not the child’s real name; and

(d)​do not award cash or cash-equivalent prizes.

6.4​A parent or guardian may at any time ask to review, correct or delete their child’s Personal Information, or withdraw consent, by contacting us at legal@fantide.africa.

6.5​If we learn that we have collected Personal Information from a child under 13, or from a child under 18 without guardian consent, we will delete it as soon as reasonably possible.

7.  WHO WE SHARE YOUR PERSONAL INFORMATION WITH

7.1​We do not sell your Personal Information. We do not share your Personal Information with any betting or gambling operator, including any company related to FanTide.

7.2​Service providers. We share Personal Information with service providers that help us run the App, such as providers of:

(a)​cloud hosting, databases and data storage;

(b)​log-in and authentication services;

(c)​community chat and live streaming features;

(d)​analytics and crash reporting;

(e)​email, SMS and push notification services;

(f)​customer support and content moderation; and

(g)​App development and maintenance.

7.3​These service providers are operators under POPIA. In terms of sections 20 and 21 of POPIA, we require them by written agreement to process your Personal Information only on our instructions, to keep it confidential and to protect it with appropriate security measures.

7.4​Other users. Your username, profile image, ranking, Points and User Content are visible to other users and may appear on FanTide’s websites and social media channels.

7.5​Competition sponsors and partners. If you win a Competition, we may share your name and delivery details with the sponsor or partner responsible for the prize, but only as needed to deliver it and as stated in the Competition Rules. We will only publish your name or image with your consent.

7.6​Professional advisers. We may share Personal Information with our lawyers, auditors, insurers and other professional advisers, who are bound by duties of confidentiality.

7.7​Authorities. We may disclose Personal Information where required by law or a court order, to report unlawful content as required by law, or where reasonably necessary to protect the rights, property or safety of users, FanTide or others.

7.8​Business transfers. If FanTide or its business is sold, merged or restructured, Personal Information may be transferred to the new owner, who will be bound by this Privacy Policy. We will notify you if this happens.

7.9​We will share your Personal Information in any other way only with your consent.

8.  TRANSFERS OUTSIDE SOUTH AFRICA

8.1​Some of our service providers store or process information outside South Africa, including in United Kingdom, Netherlands and European Union.

8.2​We will only transfer your Personal Information outside South Africa in accordance with section 72 of POPIA, namely where the recipient is subject to a law, binding corporate rules or a binding agreement that provides an adequate level of protection substantially similar to POPIA, where the transfer is necessary to perform our agreement with you, or where you have consented to the transfer.

9.  DIRECT MARKETING

9.1​We will only send you direct marketing by electronic communication (such as email, SMS, WhatsApp or push notification) if you have consented to receive it, or if you are an existing user and the marketing relates to our own similar services, as permitted by section 69 of POPIA.

9.2​Every marketing message will tell you how to opt out, and you can opt out at any time free of charge through the unsubscribe link, the settings in the App or by emailing legal@fantide.africa. You may also exercise your right to block direct marketing under section 11 of the Consumer Protection Act 68 of 2008.

9.3​We do not send direct marketing to users under 18.

9.4​You can manage push notifications through the settings on your device at any time.

10.  COOKIES AND SIMILAR TECHNOLOGIES

10.1​The web version of the App uses cookies and similar technologies, and the mobile App uses software development kits, to keep you logged in, remember your preferences, keep the App secure and understand how the App is used.

10.2​Cookies that are strictly necessary for the App to work are always active. Where required by law, we will ask for your consent before using non-essential cookies, such as analytics cookies.

10.3​You can manage cookies through your browser settings and reset or limit the use of your advertising identifier through your device settings. Blocking some cookies may affect how the App works.

11.  AUTOMATED DECISION-MAKING

11.1​We use automated systems to detect bots, fraud, breaches of rating limits and attempts to manipulate FEVI, Predictions, leaderboards or Competitions. As a result, a rating may be excluded or an Account may be restricted.

11.2​In accordance with section 71 of POPIA, if a decision based solely on automated processing has a significant effect on you, you may make representations to us and ask for the decision to be reviewed by a person, by contacting us at legal@fantide.africa

12.  HOW WE PROTECT YOUR PERSONAL INFORMATION

12.1​As required by section 19 of POPIA, we take appropriate and reasonable technical and organisational measures to protect your Personal Information against loss, damage and unauthorised access or processing. These include encryption of data in transit, hashed passwords, access controls based on need, activity logging, due diligence on service providers and regular review of our safeguards.

12.2​No system is completely secure. If there are reasonable grounds to believe that your Personal Information has been accessed or acquired by an unauthorised person, we will notify the Information Regulator and you as soon as reasonably possible, as required by section 22 of POPIA.

12.3​You can help protect your Account by using a strong, unique password, keeping your log-in details confidential and keeping your device secure.

13.  HOW LONG WE KEEP YOUR PERSONAL INFORMATION

13.1​We keep Personal Information only for as long as needed for the purposes for which it was collected, or as required or permitted by law, in accordance with section 14 of POPIA.

Type of information	Retention period
Account information	For as long as your Account is active. Deleted or de-identified within 30 days after your Account is closed, except as set out below
FEVI ratings and Predictions	Linked to your Account while it is active. De-identified when your Account is closed and then kept as part of FEVI Data
User Content	Removed when you delete it or close your Account. Backup copies are overwritten within 90 days
Competition records	At least 3 years, as required by the Consumer Protection Act regulations
Technical and security logs	Up to 12 months
Information needed for legal claims, investigations or legal obligations	For as long as required for that purpose

 

13.2​When Personal Information is no longer needed, we delete or destroy it, or de-identify it so that it can no longer identify you.



14.  YOUR RIGHTS

14.1​Under POPIA, you have the right to:

(a)​be told when your Personal Information is being collected;

(b)​ask us to confirm, free of charge, whether we hold Personal Information about you, and to request a copy of it in terms of section 23 of POPIA and the Promotion of Access to Information Act 2 of 2000 (“PAIA“). A prescribed fee may apply to some requests under PAIA;

(c)​ask us to correct or delete Personal Information that is inaccurate, irrelevant, excessive, out of date, incomplete, misleading or unlawfully obtained, in terms of section 24 of POPIA;

(d)​object, on reasonable grounds, to processing based on our legitimate interests, and object at any time to processing for direct marketing, in terms of section 11(3) of POPIA;

(e)​withdraw your consent at any time, without affecting the lawfulness of processing before you withdrew it;

(f)​not be subject to decisions based solely on automated processing, as described in clause 11; and

(g)​lodge a complaint with the Information Regulator.

14.2​To exercise any of these rights, email us at legal@fantide.africa. We will need to verify your identity before acting on your request, and we will respond within a reasonable time and, where PAIA applies, within the period it prescribes.

14.3​Deleting your Account. You can delete your Account at any time in the App under Settings, or by submitting a request at support@fantide.africa Your Personal Information will then be dealt with as described in clause 13.

15.  COMPLAINTS AND THE INFORMATION REGULATOR

15.1​If you have a concern about how we handle your Personal Information, please contact our Information Officer first so that we can try to resolve it.

15.2​You also have the right to lodge a complaint with the Information Regulator at any time:

Address	Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191
Telephone	010 023 5200 (toll free 0800 017 160)
Email	enquiries@inforegulator.org.za
Website	www.inforegulator.org.za (including the online complaints system)

 

16.  THIRD-PARTY SERVICES

16.1​The App links to and integrates with Third-Party Services, such as social log-in providers, app stores and community and live streaming features. When you use them, their own privacy policies apply, and we encourage you to read them. FanTide is not responsible for the privacy practices of Third-Party Services.

17.  CHANGES TO THIS PRIVACY POLICY

17.1​We may update this Privacy Policy from time to time. The version number and effective date at the top show when it was last changed.

17.2​We will notify you of any material change at least 14 days before it takes effect, by notice in the App or by email. Where a change requires your consent, we will ask for it.

CONTACT US

Information Officer, FanTide App (Pty) Ltd, 14 Stewart Drive, Berea, East London, Eastern Cape, 5241. Email: legal@fantide.africa.